What is cloud telephony & how does it work?

by Waqas Ahmad
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Cloud telephony is the latest form of telecommunication in which service providers manage all aspects of telephony infrastructure on behalf of their customers. Cloud telephony is become more popular due coming of cloud computing. This article guides and highlights different aspects of cloud telephony, explaining how it works and how it can benefit businesses.

What is cloud telephony?

Cloud telephony is also known as hosted VoIP, and SaaS is the ability to make and receive phone calls with a software-as-a-service (SaaS) interface. Cloud telephony is an application that is hosted in the cloud. Cloud telephony is a generally new industry. However, an ever-increasing number of individuals are tracking down that it’s an extraordinary method for imparting for both individual and professional use.

Cloud telephony, in its simplest form, is a technology that lets you make and receive calls as well as manage your voicemail and contact list via the internet. Cloud telephony is a cost-effective and convenient source for all types of business. It is especially helpful for small and medium size of companies who don’t have the resources to install a large PBX system (Private Branch Exchange). Cloud telephony can help individuals and companies reduce communication costs and keep benefits for their businesses.

How does cloud telephony work?

Cloud telephony is a new business world but it is too important for small and large businesses. Cloud telephony allows you to take control of all your company communications system instead of relying on 3rd party.

It is an affordable, effective, and very simple way to eliminate the need for hardware and software systems.

What are the advantages of cloud telephony?

Businesses are increasingly turning to cloud telephony. Why? What are the benefits of cloud telephony? These are our top 10 reasons to choose cloud telephony.

Improve efficiency and save money

Cloud telephony can greatly help businesses in many different ways. Some of these include the following:

It can help you improve efficiency and save money. You can always be sure that your calls are delivered to the right person at the right time. It is highly scalable, so you can take advantage of it as your business grows. It can help your business be more efficient, reliable, and flexible.

Provide more space for the office

Cloud telephony also offers more space in offices. It also makes it easier to reach many customers and clients worldwide. It allows flexibility, which is essential for any growing business. You can work anywhere you want. Cloud telephony may be the next step in your journey to a profitable business.

No more running wires or cables

A cloud-based system eliminates the need to run wires, cables, and hardware that still needs to be configured. These services are typically managed and configured through a web-based user interface. Some systems can be configured entirely through the user interface, while more complex systems require configuration through a web-based API. Regardless, the cloud-based system can be configured so it can be managed remotely with the ability to access your phone system from anywhere.

More flexibility in your office

In the modern business world, flexibility is a key factor for success. One of the ways to achieve that is to choose the right communication solution for your business. Cloud telephony offers many advantages, but the most important one is flexibility. It is a type of VoIP service that does not require hardware and software, so that you can use it without any limitations. It’s also a good choice if you want to save money. Cloud telephony also allows you to manage your calls from anywhere. You can also choose the best time to receive calls, schedule meetings, and manage efficiently, and you’ll never miss an important call again.

What are the drawbacks of cloud telephony?

Cloud telephony is a technological concept that allows you to use (VoIP) voice over internet protocol to make and receive calls through the internet. It is a substitute for traditional telephone service and has many benefits, including reduced costs and increased flexibility. Cloud telephony is also known as voice over IP (VoIP) or hosted VoIP. In this blog post, we discuss some cons of cloud telephony systems.

Can’t track your outgoing calls

Cloud telephony is a great way for small businesses to save money and time. However, there are some drawbacks to be aware of before using this service. One of the main drawbacks is that you need to track your outgoing calls. The number of calls you make is not tracked, so you can’t see who you have called or how much you have spent. Another drawback is that you are limited in the number of extensions you can have.

You will be charged additional fees for each extension if you have more than the allotted amount. This can be very troublesome if you have multiple employees who need separate numbers but can’t afford to pay for the additional extensions. You’ll also need to be aware that while cloud telephony is a great way to save money, you will still need to pay for the service. You’ll need to purchase a telephone system and pay monthly fees to use cloud telephony. You will also need to pay for the number of extensions you need.

More expensive than traditional telephony

Let’s suppose you are using a cloud telephony solution and can not make any changes to the system without informing your provider first. If you are using a cloud telephony solution, you will also need to check with your provider if it’s possible to add more users or make necessary changes to the system.

How to get started with cloud telephony?

If you’re considering switching to cloud telephony for your business, you may wonder how to get started. The good news is that getting started with cloud telephony is relatively easy and can be done in a few simple steps.

 Determine your needs:

The first step is to assess your business’s needs in terms of telecommunications. Consider what features and functionality you need in a phone system and whether or not cloud telephony can provide those things.

Research providers:

Once you know what you need, it’s time to look at different cloud telephony providers. There are different providers out there, so it’s important to research and find one that fits your specific needs.

Set up your account:

Once you’ve chosen a provider, setting up your account is relatively straightforward. You’ll need to provide basic information about your business and choose a plan that fits your needs.

Start using the system:

After your account is set up, you can start using the cloud telephony system immediately! Begin by familiarizing yourself with the features and functionality of the system and training employees on how to use it.

The switch to cloud telephony doesn’t have to be complicated or time-consuming. Following these simple steps, you can get started with cloud telephony quickly and easily!


Whether you are a small company looking for a cloud telephony solution provider or you are looking for a reliable company to host your business application and software, you should be concerned about the quality of services provided. There is no doubt that there is huge competition in the field of cloud telecommunications today than ever before. Therefore how does one choose the right services? How does one choose the right solution? Both small and large businesses need to look for these answers.

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